Nearly everything you walk on or sleep in, we sell. Probably more than you ever imagined, from carpets to artificial grass, rugs to beds and mattresses. A business over 30 years in the making and a retailer like no other – find out what drives us forward and keeps us ahead of the game.
Since our founding in 1988, we have grown into an international retailer and a household name. We now operate from over 300 stores and concessions in the UK (with more underway) and 150 stores across Europe – and we’re still growing guaranteeing our spot at the top of the pile (see what we did there?!). View the major milestones that have shaped our success below.
2021
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1988
The only way is up
Fast Forward to new frontiers
We move into private ownership with a Meditor Group capital buyout and the creation of Nestware Holdings
Great brands, great partnerships
We launch our concession store partnership with Furniture Village
We unveil an updated and refreshed brand look and feel.
We reduce our UK retail footprint to 304 stores and commence our ‘graphite’ concept rebrand.
We acquire bed retailer Sleepright, allowing us to expand our product range and offer the same great value and quality for beds and mattresses.
We establish our Head Office and Warehousing in brand new state of the art premises in Purfleet Essex, consolidating all carpet cutting and distribution facilities in one 500,000 sq ft space – that’s about the size of 10 football pitches!
Taking the retail world by storm
By the end of 2006 we’re trading from 246 Stores.
We launch our Fitters Academy programme to improve fitting standards and lead the way in providing exceptional customer service levels.
We floated on the London Stock Exchange.
We establish our Head Office and warehouse in Rainham, Essex. By the end of the year we’re trading from 71 Stores.
Curtains up, floors down
We welcome customers to our very first store in Canning Town, London.
Corporate social responsibility is about doing business the right way – and we take it seriously. Our Corporate Responsibility (CR) policy includes three key areas of focus and further details of our progress in each area can be found below:
Corporate responsibility starts with our relationship with customers and the communities in which we operate.
Our customers
Our customers are continuously invited to rate and provide feedback on all three stages of their experience – in-store ordering, estimating and fitting. Their feedback is used to monitor and improve our levels of service.
As a Group we employ more than 3,000 people and impact many more via our supply chain. We recognise that how we treat our people, approach diversity and source our products matters.
Equal opportunities
We are an equal opportunities employer and our people and applicants are treated fairly and equally regardless of their age, colour, creed, disability, full or part time status, gender, marital status, nationality or ethnic origin, race, or sexual orientation.
Our Gender Pay Gap
We take equality seriously, and we welcomed the new legislation that led to the publishing of Gender Pay Gap reports for the first time in 2017.
You can view our latest report here: https://www.carpetright.co.uk/about-us/gender-pay-gap/
Training and development
Our dedicated in-house Learning and Development team are committed to giving you the best experience when it comes to advancing your skills or career development. Whether you are just starting out, or have a wealth of experience, our Retail Academy is designed to support, guide and nurture you throughout your career with Carpetright. We have a blend of learning options, including cutting-edge technology, masterclasses, social knowledge sharing, self-driven content, and professional qualification sponsorship.
We work in collaboration with you to make sure we are constantly evolving our learning offering to keep it relevant, interesting and accessible in whatever format works best for you.
Engagement
We use surveys, management briefings, annual events and video updates to help our people develop their knowledge of, and involvement with, the Group as a whole.
We also stay in touch with many of our former colleagues and value the comments shared by both current and former colleagues on Glassdoor.
Bribery & Whistleblowing
As a responsible employer we maintain a firm stance against any type of corruption within the business. A copy of our Anti-bribery and Corruption Policy is circulated to all new starters when they join the business.
Health & Safety
We operate an established process for risk assessment and employees are expected and encouraged to be proactive on health and safety issues.
Products and suppliers
We require all of our suppliers to sign up to our Ethical and Environmental Code of Conduct. The Code prohibits, for example, animal testing, the use of timber from non-sustainable sources and the use of certain chemicals which may be harmful to customers.
We are committed to taking steps to control and minimise any damage our operations may cause to the environment. In particular, we are aware of the issue of climate change and we are taking steps to understand and minimise our carbon emissions.
Energy usage and greenhouse gas emissions
We recognise the importance of improving our environmental performance. So far, we have introduced a number of successful energy-saving practices into 65 stores in the UK.
I have been at Carpetright for just under 2 months and must say it is one of the best companies I have worked for. They have been extremely helpful with every one of my needs and have given me the flexibility to work in different locations for a long period of time so that I am able to be with family.
The company have really looked after its workforce during COVID. Every possible action has been taken to ensure our well being. The company is thriving and there is a real buzz around the place.