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In-Home Customer Advisor

Do you love being out, about and social? Enjoy bringing home improvement projects to life? Consider joining our team of meticulous social butterflies. Our In-Home Consultants and In-Home Customer Advisors are the product and fitting knowledge experts who deliver the accuracy, quality and outstanding service for which we are best known. They ensure that our customers are given the right product advice and expert guidance to equip their space, and that they have a great time in the process. We’re always on the lookout for flexible, confident people with a genuine passion for interacting with others, and who naturally enjoy learning about new products and services. In return we offer a competitive salary and benefits package, plus unrivalled opportunities to grow your career with the nation’s leading flooring retailer.

To see if you are right for the role why don’t you take our In-Home Customer Advisor quiz below?

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Could you be the best in the business?

Ready to do more with your passion for home improvement? Fast-forward your job search with our interactive quiz and discover if a job as an In-Home Customer Advisor is the right fit for your retail career. You’ll get a taste of some of the real scenarios you’d face within the role, and the opportunity to choose from different responses. The results can help you decide whether you’d like to proceed with an application.

Could you be the best in the business?
17%
Question 1/6
Question 1

Our In-Home Customer Advisors are always on the go, most of your day will be spent in customers’ homes – helping them to select the best flooring to transform their home. You’re busy measuring for a carpet when the customer describes their ideal look based on something they saw in a magazine. Do you:

34%
Question 2/6
Question 2

As an interactive, field-based role, you need to be comfortable being out and about, meeting a range of different people and putting them at ease. One of your customers is worried that their budget won’t stretch to the underlay needed for the carpet they have chosen.

50%
Question 3/6
Question 3

You take pride in selling customers products that they love and which suit their needs. You’ve helped a customer choose some carpet and underlay and prepared a quote. Although the customer is happy with their choice, they say the price for the underlay is over budget. How would you respond?

67%
Question 4/6
Question 4

We know that you’ll take greater pride in working for us if you get to work in a way that suits you best. Rate how true each statement is for you (1 - Strongly disagree; 2 - Disagree; 3 - Neither agree nor disagree; 4 - Agree; 5 - Strongly agree).

I enjoy meeting new people.

  • 1
  • 2
  • 3
  • 4
  • 5

I love helping others – we’re stronger together.

  • 1
  • 2
  • 3
  • 4
  • 5

I focus best when I’m working towards a specific goal.

  • 1
  • 2
  • 3
  • 4
  • 5
84%
Question 5/6
Question 5

As a field-based colleague, it’s helpful to be flexible and able to adapt to changing circumstances. So, when a customer calls to tell you that they won’t be in for their pre-booked time slot, and you’re 30 minutes away from them, what do you do?

100%
Question 6/6
Question 6

All our In-Home Customer Advisors take pride in their keen eye for detail. So, while visiting a customer to quote for laminate flooring in their kitchen, you notice that they’re also having some decorating done in the lounge. How do you respond?

Great Job

Based on your answers it seems like a role as an In-Home Customer Advisor with us would be a perfect fit for you! We’d love you to apply. Check out our current vacancies and fast-forward your retail career here.

Great Job

Good Job

Your answers show there is real potential for you to thrive in a role with us as an In-Home Customer Advisor. Check out our current vacancies and apply here or you can explore a bit more about the role first.

Good Job

Thanks for taking the quiz

Based on your answers, it seems like this might not be the most suitable position for your skillset. Luckily, there are many other opportunities for you to get involved and become one of the best in the business. Explore our careers site to find out more about working for us or click here to see our list of vacancies and apply.

Thanks for taking the quiz
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A world of variety

Forget 9-5, for lovers of autonomy and variety, a role as one of our In-Home Consultants or In-Home Customer Advisors is a career like no other. Our people come from all walks of life, but most have experience working in a target focused environment, and are comfortable working outside of the usual workplace (instead it will be our customer’s homes). What matters most is their ability to connect with our customers and deliver great service.

  • Confidence, precision and a genuine interest in home décor will serve you well in this role, as will the ability to meet targets and build rapport with customers quickly and effectively. You’ll also need:

    • A full driving licence as you will be required to drive one of our fully sampled and liveried vans.
    • Willingness to be mobile and happy to travel to customers’ homes.
    • The ability to work to, and meet, set sales targets.
    • An obsession for attention to detail.
    • To be comfortable with autonomy.
    • A flexible approach to working hours across the week, including weekends and evenings.

  • With first-class training, holiday and pension scheme in place, this is a great opportunity to drive your career forward with a fantastic brand. You can also expect:

    • A competitive salary and uncapped commission structure.
    • Enhanced maternity and paternity schemes.
    • Life Assurance.
    • Free uniform.
    • A generous staff discount scheme.
    • Part of a rapidly growing group.
    • Sick pay scheme.
    • Career progression.
    • Ongoing training.
    • A comprehensive induction course, including remote accessible e-learning options, webinars, live training via Microsoft Teams etc.

  • Our In-Home Customer Advisors can expect a fulfilling career path towards becoming an expert in their field, with uncapped earning potential. Some transition into management careers by moving into Deputy Manager roles. Alternatively, they might transfer to something entirely new – the possibilities are limitless.

Hear from our team…

  • Andrew

    What keeps Andrew powered by pride?
    My proudest moment, of which I have many, must be this year as I have reached 30 years with the company. That’s 30 years of delivering the ultimate service and shopping experience for our customers.

    Andrew

    In-Home Customer Advisor

    Wakefield

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  • “Great people, Great vision as a company, Great Training, Great management.”

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